We want to make sure you are all prepped and ready for quicker payments and faster queues before the festi-fun!
What are Wristband Payments?
In 2019 we introduced PlayPass Cashless Wristband Payments, where you load money onto your RFID Wristbands (Radio Frequency Identification… if you were wondering!) and use them to pay for your food and drinks. Your Wristband is given to you when you arrive at Smoked & Uncut.
What do I need to do?
After purchasing your Smoked & Uncut ticket, you will be able to access your PlayPass Personal Account and load up your money on this page.
Why use a Wristband Payment System?
SAFER - for everyone, including you! Using Wristband Payments eliminates the risk of losing or having money stolen.
FASTER – your drinks will be poured and tummy will get filled much more quickly when we simply tap your band at the bars and food stalls.
EASIER – for both us and you! It means our team can concentrate more on pouring drinks and serving snacks than counting coins or drinks tokens!
Losing your Wristband won’t be like losing your wallet. If your Wristband goes walkies just simply tell one of our Top Up Station staff. They will then cancel your old one immediately and you will be re-issued a new Wristband with the remaining balance on your lost one.
Do I need to use Wristband Payments?
Yes. None of the Food Stalls or Bars will accept cash, so the more Wristband-ready you are, the better!
Why set up a Personal Account before?
So you can focus more on garden-grooving, and less on the boring bits. Setting up a Personal Account before means you can pre-load your Wristband with cash, set recurring top ups for the day and simply not worry about finding Top Up Stations when your tummy is rumbling.
Topping up with your Personal Account before the festival also means your unspent money will be automatically refunded - one less thing to think about!
You are still able to claim back unspent money that you load onto your wristband if you only use the Top Up Stalls on-site, however you will need to fill in an online manual refund form the following Friday after the festival has finished - no brainer right?!
Will it work?
The PlayPass Wristband Payment System is highly secure. It doesn’t require Wi-Fi to work and syncs up to Food Stalls and Bars across the whole site. PlayPass are technology leaders in Wristband Payments, with their systems being used across countless festivals all over the world.
Do all stalls take Wristband Payments?
Yes, Wristband payments are the only method our Food, Drinks, Pop Up Feasting and other fun festi-stalls take. This also means no cash machines on-site.
Do Feasting Tents take Wristband Payments?
Once you're sat down and ready to dig in, you can use your Wristband to pay for a drink… or two.
Can I top up with cash or cards at the festival?
If you want to top up your Wristband on-site you can visit our Top Up Station, or do this through your Personal Account on your mobile device. Our Top Up Stations take both cash and card. Though if you want to spend more time dancing and less time worrying about topping up, you can pre-load your Personal Account (in the box at the top of the page) before you arrive at the festival. You can top up any amount on the day.
Remember, if you only top up on-site at the Top Up Station, these funds will not get automatically refunded and you will need to fill out a manual refund form to claim this money back. Please see below details of refunds if you top up both in your Personal Account and on-site.
What about refunds?
Automatic refunds - if you topped up through your Personal Account:
To make the experience even more user-friendly, if you register an online Personal Account, you will now be able to receive a fully automatic refund of any money you don't spend at the festival! This service will refund you directly back to your credit or debit card. Once you've set up your account, you don't need to do anything further to activate your refund - it will happen all by itself as if by magic.
Automatic refunds will be initiated 48 hours after the event and you can expect to receive funds between 3-5 working days, depending on your bank.
Manual refunds - if you have only topped up at a Top Up Station:
If you topped up at a Top Up Station at Smoked & Uncut with cash or card and did not create an online Personal Account, you will need to retrospectively create one to get any unspent money refunded. We will be in touch on the Friday after the festival to remind you to claim your refund. You will need your Wristband to do this.
WE REPEAT, DO NOT THROW AWAY YOUR WRISTBAND! TAKE A PHOTO OR MAKE A NOTE OF THE NUMBERS ON THE BACK. YOU WILL NOT BE ABLE TO CLAIM ANY ON-SITE TOP UP AMOUNTS WITHOUT THIS.
Please note that you are responsible for providing Smoked & Uncut the correct information.
Manual refunds will be eligible to be processed for up to 22nd September 2021.
Will there be a transaction fee?
Yes, there is a £1 processing fee from our cashless provider.